All (Except Stand Alone Accessories)
DOA Management (Dead on Arrival)
First Contact in case of DOA: Lenovo
Period of DOA:
6 Business days for units in "Think" range
10 Business days for all other notebook and desktop series.
Procedure of DOA:
"THINK" (Commercial Range):
Reseller contacts LENOVO for DOA authorisation:
+32 2 700 73 77 (Belgium)
+352 248 716 11 (Luxembourg)
After DOA approval, reseller sends LENOVO DOA authorisation with RMA request to customer.service.be@ingrammicro.com for warranty swap or credit note.
LENOVO & IDEAPAD (Consumer Range):
E-mail to rma-nl@medion.com
No return via Ingram Micro!
Warranty Management
First Contact in case of Warranty Claim: Lenovo
Period of Warranty:
http://support.lenovo.com/be/nl/warrantylookup
http://support.lenovo.com/fr/fr/warrantylookup
Procedure of Warranty:
Commercial Products Think Products:
Reseller calls Lenovo for support.
+32 2 700 73 77 (Belgium)
+352 248 716 11 (Luxembourg)
https://support.lenovo.com/be/en/
LENOVO & IDEAPAD (Consumer Range):
Reseller calls Lenovo for support.
+32 2 700 73 77 (Belgium)
+352 248 716 11 (Luxembourg)
or
E-mail to rma-nl@medion.com
https://support.lenovo.com/be/en/
DCG Products:
General +32 78 79 00 88 (Belgium)
+ 352 342 080 8462 (Luxembourg)
ThinkAgile
+32 2 700 72 02 (Belgium)
0800-81984
+ 352 2487 1614 (Luxembourg)
0800-21214
DCG ThinkSystem Warranty Look Up
https://datacentersupport.lenovo.com/be/en/systemxwarrantylookup
Other remarks or information:
https://support.lenovo.com/be/en/