DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA:
30 Days on end user invoice
Procedure of DOA:
Reseller contacts Lexmark first. If the DOA is approved, the reseller will receive a DOA authorization.
Warranty Management
First Contact in case of Warranty Claim: Lexmark
Period of Warranty:
http://support.lexmark.com/index?page=home&linkSelected=node1&channel=warranty&userlocale=EN_BE
Procedure of Warranty:
Reseller contacts Lexmark for support.
Inktjet & All In One:
02/711.96.90 (FR)
02/711.97.66 (NL)
Laser- & matrix printers and print servers:
02/710.62.20 (FR)
02/710.62.19 (NL)
supportbe@lexmark.be
Other remarks or information:
http://support.lexmark.com/index?page=productSelection&channel=supportAndDownloads&locale=EN&userlocale=EN_BE