DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA: 60 days (MS Surface only)
Procedure of DOA:
Ingram Micro will follow up warranty:
https://be.ingrammicro.com/Site/returns
Warranty Management
First Contact in case of Warranty Claim: Ingram Micro/Microsoft
Period of Warranty:
All units: https://support.microsoft.com/en-us/warranty
MS Surface, HoloLens: https://mybusinessservice.surface.com/
Procedure of Warranty:
For MS Surface (after 60 day DOA) and HoloLens:
Reseller contacts Microsoft for warranty support:
https://learn.microsoft.com/en-US/surface/surface-support-portal
Other units (keyboards & mice):
Ingram Micro will follow up warranty:
https://be.ingrammicro.com/Site/returns
Other remarks or information:
https://support.microsoft.com/nl-nl/help/4051701/global-customer-service-phone-numbers (NL)
https://support.microsoft.com/fr-fr/help/4051701/global-customer-service-phone-numbers (FR)