Warranty Details

DOA Management (Dead on Arrival)

First Contact in case of DOA: MICROSOFT MOBILE
 

Period of DOA: See warranty management
 

Procedure of DOA:

See warranty management

 

Warranty Management

First Contact in case of Warranty Claim: MICROSOFT MOBILE

Period of Warranty:

https://support.microsoft.com/nl-be/help/4340298/support-options-for-nokia-lumia-and-feature-phone-devices
https://support.microsoft.com/fr-be/help/4340298/support-options-for-nokia-lumia-and-feature-phone-devices

 

Procedure of Warranty:

Reseller contacts Microsoft Mobile for support:

https://support.microsoft.com/nl-be/help/4340298/support-options-for-nokia-lumia-and-feature-phone-devices
https://support.microsoft.com/fr-be/help/4340298/support-options-for-nokia-lumia-and-feature-phone-devices

 

DOA Management (Dead on Arrival)

First Contact in case of DOA: Ingram Micro
 

Period of DOA: 60 Days
 

Procedure of DOA:

Ingram Micro will follow up warranty during DOA period.
Please log your request through:
https://be.ingrammicro.com/cep/app/frame?url=/Site/Returns

 

Warranty Management

First Contact in case of Warranty Claim: Microsoft

Period of Warranty:

2 Years

 

Procedure of Warranty:

Customer logs repair request:

https://myservice.surface.com

https://docs.microsoft.com/en-US/surface/

 

Other action: Microsoft support BE 02 503 31 13
Microsoft support LUX 00352 800 24 353
https://support.microsoft.com/nl-nl/gp/customer-service-phone-numbers
 

DOA Management (Dead on Arrival)

First Contact in case of DOA: Microsoft
 

Period of DOA:
 

Procedure of DOA:

See warranty management

 

Warranty Management

First Contact in case of Warranty Claim: Microsoft

Period of Warranty:

2 Years

 

Procedure of Warranty:

Reseller contacts Microsoft for warranty support:
0800 79790
https://myservice.xbox.com

End User support:

NL:
http://support.xbox.com/nl-BE/browse/xbox-one/warranties-and-repair
or
https://support.microsoft.com/nl-be/devices

FR:
http://support.xbox.com/fr-BE/browse/xbox-one/warranties-and-repair
or
https://support.microsoft.com/fr-be/devices

 

Other action: http://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair
 

DOA Management (Dead on Arrival)

First Contact in case of DOA: Ingram Micro
 

Period of DOA: See warranty procedure
 

Warranty Management

First Contact in case of Warranty Claim: Ingram Micro

Period of Warranty:

Hardware:
https://support.microsoft.com/nl-be/help/4493926/warranties-extended-service-plans-and-terms-conditions-for-your-device
https://support.microsoft.com/fr-be/help/4493926/warranties-extended-service-plans-and-terms-conditions-for-your-device

 

Procedure of Warranty:

Ingram Micro will follow up warranty:
https://be.ingrammicro.com/Site/returns

 

Other remarks or information:
https://support.microsoft.com/nl-nl/help/4051701/global-customer-service-phone-numbers (NL)
https://support.microsoft.com/fr-fr/help/4051701/global-customer-service-phone-numbers (FR)