DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA:
30 Days
Procedure of DOA:
Please send the following info to customer.service.be@ingrammicro.com:
part number
serial number
detailed failure description
copy of proof of purchase
We will check your DOA request with OPTICON and come back to you as soon as possible.
Warranty Management
First Contact in case of Warranty Claim: OPTICON
Period of Warranty:
2 Years
http://opticon.com/service-support/
Procedure of Warranty:
Reseller contacts OPTICON for support:
http://opticon.com/service-support/
Email:
support@opticon.com
Phone:
+31 23 569 2728