DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA:
14 Days
Procedure of DOA:
Please send your repair request with Serial number & detailed failure description to customer.service.be@ingrammicro.com.
Customer Service will request an RMA at CITIZEN SYSTEM on your behalf.
After RMA approval, you will be contacted with return instructions to CITIZEN SYSTEMS.
Warranty Management
First Contact in case of Warranty Claim: Ingram Micro
Period of Warranty:
2 Years
http://www.citizen-systems.com/en/printer/support/official-documents
Procedure of Warranty:
Please send your repair request with Serial number & detailed failure description to customer.service.be@ingrammicro.com.
Customer Service will request an RMA at CITIZEN SYSTEM on your behalf.
After RMA approval, you will be contacted with return instructions to CITIZEN SYSTEMS.
Unit will be repaired and sent back to you.