DOA Management (Dead on Arrival)
First Contact in case of DOA: Socket
Period of DOA: See warranty management
Procedure of DOA:See warranty management
Warranty Management
First Contact in case of Warranty Claim: Socket
Period of Warranty: 1 Year
Procedure of Warranty: Reseller requests RMA directly with SOCKET MOBILE.
http:// Support.socketmobile.com (registration needed)
socket_service@service-ime.de
Tel. +49 9401-5299-036
Repair Turnaround time: 10-15 days
Other remarks or information: https://www.socketmobile.com/support/warranty-checker