DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA: 30 Days
Procedure of DOA:
Please provide following details with your RMA request:
- part number
- serial number
- detailed failure description
- copy of proof of purchase
Ingram Micro will log a DOA request at BROTHER on your behalf.
When accepted, you will receive your RMA confirmation as soon as possible
https://be.ingrammicro.com/Site/returns
or
customer.service.be@ingrammicro.com
Warranty Management
First Contact in case of Warranty Claim: Brother
Period of Warranty:
2 Years
https://www.brother.be/
Procedure of Warranty:
Reseller contacts Brother for warranty follow up:
+32 2 467 44 40
+32 2 364 45 00
https://www.brother.be/nl-be/support (NL)
https://www.brother.be/fr-be/support (FR)