DOA Management (Dead on Arrival)
First Contact in case of DOA: DELL
Period of DOA: See Warranty Management
Procedure of DOA:
See Warranty Management.
Warranty Management
First Contact in case of Warranty Claim: DELL
Period of Warranty:
Warranty check based on serial number (Service Tag):
https://www.dell.com/support/home/be/nl/bedhs1?app=warranty&~ck=mn/
https://www.dell.com/support/home/be/fr/bedhs1?app=warranty&c=be&l=fr&~ck=mn/
Procedure of Warranty:
End user (preferably) or reseller contacts DELL Technical Service by phone:
+32 2 482 8690 (NL & FR)
24x7(Ma tot Vr 8:30AM - 5PM in het Nederlands)
24x7 (9H - 18H Du lundi au jeudi 9H - 17H Vendredi en Français)
Or check with the Service Tag
https://www.dell.com/support/incidents-online/be/nl/bedhs1/contactus/Dynamic (NL)
https://www.dell.com/support/incidents-online/be/fr/bedhs1/contactus/Dynamic (FR)
End customer (or reseller) will need the following:
- Serial number (Service Tag)
- End customer invoice (for warranty proof)
Unit will be repaired by DELL.
In case of faulty options that were seperately bought (Keyboard, Mouse, Docking Station,...) you will need the DELL order number first, before calling DELL.
Please contact our customer service with your Ingram Micro invoice through customer.service.be@ingrammicro.com and the DELL order number you need to log your case with DELL will be provided.