DOA Management (Dead on Arrival)
First Contact in case of DOA: ELO TOUCH SOLUTIONS INC
Period of DOA: 30 days
Procedure of DOA:
Reseller or end user sends an e-mail to EMEA.RMA@elotouch.com with the following info:
- Copy of the (end customer) invoice dated within one month and showing serial number of DOA device
- Serial nr + detailed failure description
- Delivery address (replacement unit)
- Pickup address (defective unit)
- Contact person
- Phone nr
The DOA assessment will be done by the Elo RMA team. After acceptance a new replacement unit will be shipped and a return label for the defective unit will be provided.
Attention: If the defective unit is not returned, the party requesting the DOA will be charged for the replacement unit.
Warranty Management
First Contact in case of Warranty Claim: ELO TOUCH SOLUTIONS INC
Period of Warranty:
https://www.elotouch.com/support/warranty
Warranty check by serial number:
https://portal.elotouch.com/Services
Procedure of Warranty:
Reseller logs RMA request through ELO website:
https://www.elotouch.com/support/service-and-repair
or
https://portal.elotouch.com/
Tel: +32 16 704 540
Other remarks or information:
europerma@elotouch.com