DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro/Service Planet
Period of DOA:
Consumer product line: 30 days (also on end user invoice)
Business product line: None
http://www8.hp.com/be/nl/contact-hp/phone-assist.html (NL)
http://www8.hp.com/be/fr/contact-hp/phone-assist.html (FR)
Procedure of DOA:
Consumer product line (Portables, desktops and monitors):
Reseller contacts HP Service Planet for support:
doa.hp@ask.serviceplanet.nl
Phone: +31 10 4008230
Consumer product line (Printers and accessories):
Ingram Micro will follow up DOA warranty.
Please request your RMA through our webtool https://be.ingrammicro.com/Site/returns or send us an email: customer.service.be@ingrammicro.com
After RMA confirmation, units must be returned preferably in original box. If not available, please ship the unit adequately and well protected!
Warranty Management
First Contact in case of Warranty Claim: HP
Period of Warranty:
Variable. See www.hp.be for more info.
Procedure of Warranty:
Consumer product line:
Ingram Micro will follow up certain products from the consumer line within DOA period (See DOA Management!).
For out of DOA units, reseller contacts HP directly for support:
http://www8.hp.com/be/nl/contact-hp/phone-assist.html (NL)
http://www8.hp.com/be/fr/contact-hp/phone-assist.html (FR)
Business product line:
No warranty follow up through Ingram Micro.
Reseller contacts HP for support:
http://www8.hp.com/be/nl/contact-hp/phone-assist.html (NL)
http://www8.hp.com/be/fr/contact-hp/phone-assist.html (FR)
Note: If HP would provide an authorisation for warranty return, please log your request through https://be.ingrammicro.com/Site/returns or send us a copy per email: customer.service.be@ingrammicro.com
HP/POLY:
https://support.hp.com/be-nl/poly
https://support.hp.com/be-fr/poly
Options (Keyboards, memories, adapter, fuser kits...): 30 Days warranty on end user invoice.
Ink cartridges & consumables:
1 year warranty on end user invoice
https://be.ingrammicro.com/Site/returns
Other remarks or information:
HP Warranty look up tools:
https://support.hp.com/us-en/checkwarranty