IMPORTANT! HP - Safety Announcement 2019

On January 17, 2019 HP has announced : “Expansion of the HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program of January 2018 - Additional Batteries Affected”.

 

HP’s primary concern is for the safety of our customers. The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that customers check their batteries, even if they did so previously and were informed that they were not affected. However, replacement batteries provided as part of the program announced in January 2018 are NOT affected by this program expansion.

 

The serial numbers of products shipped with potentially affected batteries fall within this numerical range: xxx550xxxx – xxx743xxxx. All details on affected platforms can be found in a table in attachment (page 3).

 

HP urges customers to recheck all potentially affected products on www.hp.com/go/batteryprogram2018. If the validation process indicates that a battery is affected, customers should discontinue use of the battery immediately by placing it in Battery Safety Mode and order a replacement at no cost.

 

Click here to get all the details.

 

For your convenience you can also download the following letters:

Commercial Customer letter

 

 

Safety Recall Expansion Notice

 

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