Services > e-Commerce Services

   E-commerce Services

Ingram Micro offers multiple tools and services that will benefit you as our partner. By engaging a direct connection between our ERP systems you will be able to get access to our product catalogue containing price and stock information, place orders directly and receive real time information keeping you up to date on the order status, etc. We are able to offer a solution that can support you during several parts in the ordering process:

 

Requesting price-and stock information - Price- and Product catalogue in CSV format

  • XML real time P&A request

Placing a sales order

  • XML Order Create

Receive up to date information on placed orders

  • XML Order Status
  • XML Order Notification

Receiving invoices

  • XML Invoicing

 

Price- and Product catalogue

By importing our Price- and Product catalogue into your ERP system you will have a clear overview of all the products that we as Ingram Micro are able to offer to you with information like price, stock and expected delivery dates. Our Price-and Product catalogue is a combination of multiple CSV (Comma Separated Value) files that we will offer to you on our FTP server

 

Price File:

This file will contain all products with information like our SKU, VPN, product description, price, stock and expected delivery dates. This will be refreshed daily before the start of the business day. Example Pricefile

Hourly Stock File:

Every hour we will offer a file containing updated stock and delivery date information

Category File:

This file in combination with the Price File will help you categorize the available products

 

Our Price- and Product catalogue does not contain product specifications or product images.

 

This kind of information is available at a content provider like Etilize or Icecat

 

XML transactions

Requesting price and stock information
XML P&A Request (Price & Availability)
The P&A Request is an XML transaction that will provide you with real time price and available stock of a product (or the expected delivery date in case the product is out of stock). You can request this information for up to 20 products at a time and receive a response within mere seconds

 

Placing an order
XML Order Create

By sending the XML Order Create transaction from your ERP system you are able to place an order directly in our system. In this transaction you will tell us what products you wish to order for what price, the preferred delivery date, if you want to receive the order as a complete shipment or partial as soon as a product is available and where you want us to send the shipment. After sending the XML transaction you will receive a confirmation as proof that we received the order and that it will be validated by our sales-team.

 

Order Confirmation
XML Order Confirmation

After receiving the XML Order Create transaction our sales-team will check the order for irregularities with the ordered products, special bids from the vendor, pricing etc. When the order is validated you will receive the XML Order Confirmation transaction to let you know if the order is accepted or rejected.

 

Order Status

XML Order Status
The XML Order Status transaction will keep you up-to-date on the status of your order. This message will for instance tell you if the order is paid yet and when we expect to deliver the order. Using this message we will inform you when there is a change compared to the previous status message we sent – for instance when we have an update on the delivery date.

 

Shipment notification

XML Despatch advice

We will send a XML Despatch message the moment (a part of) your order is being shipped from our warehouse. This way we will keep you up to date and let you know when you can expect your shipment. This message will also contain the Track and Trace number (if applicable).

 

Invoicing

XML Invoicing

After the shipment has been delivered we will invoice the order. Processing paper- or pdf invoices could take up a lot of time for your financial administration. By sending the invoice directly to your accounting software or ERP using the XML Invoice transaction you can avoid extra work. The transaction will contain all the relevant information – including scanned product serial numbers.

 

For the best result and maximum efficiency we advise to implement the full assortment of offered XML transactions.

 

Implementation

After we receive the application we will contact one of the entered contacts to discuss the requested services and the planned implementation process. You will receive an onboarding kit which will give you a clear overview and detailed explanation on how the requested services work and how they should be implemented. All the requested services will be tested in a test environment with the help of our English-speaking support team. After all the transactions are tested successfully we will move from the test- to the production environment where the transactions can be used for business purposes.

 

We use an Ingram Micro specific XML-setup using the SOAP-protocol.  For the implementation to become a success it is required that you as the reseller have knowledge on how to set up a XML-connection. If you do not possess this knowledge you can choose to make use of an integrator.  Here is a list of Ingram Micro Partner Integrators:

 

 

To ensure that the XML transactions are implemented successfully we expect from you as the reseller that the time and resources are available on a short notice to start and fully finish the implementation. 

 

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