DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA:
30 Days
Procedure of DOA:
Reseller contacts HONEYWELL for case ID number first:
https://support.honeywellaidc.com/s/telephone-numbers
Once the case ID number has been obtained, please provide following details to customer.service.be@ingrammicro.com:
- part number
- serial number
- detailed failure description
- copy of proof of purchase
Unit needs to be returned within 5 working days after return approval and will be sent to HONEYWELL for credit.
Warranty Management
First Contact in case of Warranty Claim: Ingram Micro
Period of Warranty:
https://www.honeywellaidc.com/en-gb
https://www.honeywellaidc.com/fr-fr
Browse product, choose product, go to specifications
Procedure of Warranty:
Please provide following details to customer.service.be@ingrammicro.com:
- part number
- serial number
- detailed failure description
- copy of proof of purchase
Ingram Micro will log a repair request on the HONEYWELL Portal on behalf of the reseller.
Unit must be sent back to HONEYWELL for repair by the reseller afterwards.