DOA Management (Dead on Arrival)
First Contact in case of DOA: Kyocera
Period of DOA:
Maximum 5 working days on end user invoice.
Maximum counter of 10 pages.
Procedure of DOA:
Reseller requests DOA by mail:
helpdesk@dbe.kyocera.com
Info needed:
Model number
Serial number
Problem description
Ingram Micro invoice number
All end user data
Extra info:
Units in original box
Collection by Kyocera within 3 working days after DOA approval
If no issue is found or the issue is caused through incorrect handling of the unit, the DOA procedure will be cancelled and the unit will be sent back to the reseller/end user.
If the DOA is accepted, a credit note will be sent to Ingram Micro.
The reseller may send a claim to Ingram Micro afterwards.
Warranty Management
First Contact in case of Warranty Claim: Kyocera
Period of Warranty:
http://www.kyoceradocumentsolutions.be
Choose product, go to Technical Specification
Procedure of Warranty:
Reseller contacts KYOCERA for support:
https://care.kyoceradocumentsolutions.be/
Tel:
+32 2 720 92 70 (General)
+32 2 713 08 51 (support)
Email:
helpdesk@dbe.kyocera.com