Logitech Room / Zoom conference systems
DOA Management (Dead on Arrival)
First Contact in case of DOA:
Period of DOA:
Warranty Management
First Contact in case of Warranty Claim: Logitech
Period of Warranty:
See:
https://prosupport.logi.com/hc/nl-be
https://prosupport.logi.com/hc/fr-be
Procedure of Warranty:
Reseller logs repair/warranty request through:
https://prosupport.logi.com/hc/nl-be
https://prosupport.logi.com/hc/fr-be
Other action: SUMMARY
Logitech Support and Logitech JumpStart will be the point of contact to support end customers who need help setting up and/or using their Tap Bundles.
DETAILS
End users who need assistance with Tap bundles should file a ticket with Logitech Support (Zoom and Google Meets) or Logitech JumpStart (Teams) for all technical issues.
Logitech Support and JumpStart will respond to the customer within 1 business day. They will walk the customer through testing and troubleshooting steps to try to resolve the issue.
Issues that can’t be resolved via troubleshooting will result in the need for a replacement. Agents will confirm warranty eligibility via the serial number, and customers will be required to verify the failure through testing -- requests for immediate replacement without testing will not be honored.
Logitech hardware replacements are facilitated through the point of sale; agents will advise the customer of this process when necessary.
NUC and Chromebox replacements will be facilitated by Logitech Support (if diagnosed by JumpStart, RMA tickets will be transferred to a Logitech agent). Logitech Support will send the customer a prepaid return label to ship back the failed unit. Once the return shipment is picked up by UPS, AIS will be triggered to send the end customer a replacement unit.
JumpStart link for MTR customers
logitech.com/jumpstart
Serial number from Tap display should be used to open a JumpStart ticket, even if problem is with another component (as noted on form).
Rally, Meetup and NUC serial numbers should not be used on this form.
Logitech Support link for Zoom customers
https://support.logi.com/hc/requests/new?ticket_form_id=360000621393
Customers are not required to log in or create an account to file a ticket.
Customers should either select the product they need help with from the drop-down menus, or enter the serial number when filing a ticket.
NOTE: NUC/Chromebox serial numbers will not work on this page. Users should select (or use the serial number from) the Tap display.