DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro
Period of DOA: See warranty management
Procedure of DOA:See warranty management
Warranty Management
First Contact in case of Warranty Claim: Ingram Micro
Period of Warranty: 2 Years
http://www.raidsonic.de/en/standards/agb.php
Procedure of Warranty: Ingram Micro will follow up warranty