DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro (software only)
Period of DOA: 3 months (Software only)
Procedure of DOA:Ingram Micro will replace the product (Software) within the DOA period
Warranty Management
First Contact in case of Warranty Claim: Symantec
Period of Warranty: Variable
Procedure of Warranty: Regarding hardware issues, the customer needs to contact Symantec:
02/713.17.01