DOA Management (Dead on Arrival)
First Contact in case of DOA: THECUS
Period of DOA: See warranty management
Procedure of DOA:See warranty management
Warranty Management
First Contact in case of Warranty Claim: THECUS
Period of Warranty: 1 To 5 years
More info on http://www.thecus.com/sp_tech.php
Procedure of Warranty: Reseller contacts Thecus for support:
http://www.thecus.com/sp_tech.php