DOA Management (Dead on Arrival)
First Contact in case of DOA: FAIRPHONE
Period of DOA:
30 Days
https://www.fairphone.com/en/legal/fairphone-returns-policy/?ref=footer#2deadonarrivaldoa
Procedure of DOA:
Unit will be swapped by FAIRPHONE.
Registration by form (see attachment) to aftersales@fairphone.com needed first!
After registration, reseller logs DOA request through:
https://sav.cordongroup.com
Warranty Management
First Contact in case of Warranty Claim: FAIRPHONE
Period of Warranty:
2 Years
https://www.fairphone.com/en/legal/fairphone-2-warranty/
Procedure of Warranty:
Unit will be repaired by FAIRPHONE.
Registration by form (see attachment) to aftersales@fairphone.com needed first!
After registration, reseller logs repair request through:
https://sav.cordongroup.com
Other action:
Questions about support:
resellersupport@fairphone.com
Other remarks or information:
Fairphone account creation info :
With Fairphone's after sales return process, we can guarantee the shortest TAT and also all shipping costs covered without unnecessary administration and cross-invoicing. In order to create an account with our repair center, you should follow the following steps:
1. Open the attached excel sheet called 'Fairphone After-Sales account creation'. Fill in the details and send the document to 'aftersales@fairphone.com'.
2. With this information, we can make your Cordon account details. Once it has been created, we will send you your login details by email. Please be patient as this process can take up to 2 weeks.
3. After registration, reseller logs repair request through:
https://sav.cordongroup.com
Attachments
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