DOA Management (Dead on Arrival)
First Contact in case of DOA: Ingram Micro/ZEBRA
Period of DOA:
AIT (printers) 30 days
EVM (mobile computers/scanners) 95 days
Procedure of DOA:
Please send following info to customer.service.be@ingrammicro.com :
- part number
- serial number
- detailed failure description
- copy of proof of purchase
- details for pick-up
We will request a DOA with ZEBRA on your behalf.
After DOA approval, the defective goods will be collected by DHL at the given address and sent to ZEBRA for evaluation.
The unit will be credited afterwards with final DOA approval from ZEBRA.
Warranty Management
First Contact in case of Warranty Claim: ZEBRA
Period of Warranty:
https://www.zebra.com/gb/en/support-downloads/warranty/product-warranty.html
https://www.zebra.com/fr/fr/support-downloads/warranty/product-warranty.html
Procedure of Warranty:
Reseller can register & report repair through:
https://www.zebra.com/us/en/support-downloads/request-repair/online-rma-emea.html
Other action:
Warranty checker:
https://supportcommunity.zebra.com/s/warrantycheck?language=en_US