DOA Management (Dead on Arrival)
First Contact in case of DOA: DATACARD
Period of DOA:
Procedure of DOA:See warranty management
Warranty Management
First Contact in case of Warranty Claim: DATACARD
Period of Warranty:
http://www.datacard.com/ (Products & Services, look up product, go to specifications)
Procedure of Warranty:
Reseller logs repair request:
https://dcpos.ingrammicro.eu/en/products/vendors/datacard/rma-datacard
Unit needs to be returned to DATACARD repair center by reseller afterwards.