ProSupport Plus - Detect and fix issues before they happen.

Resolving issues before they become problems is an IT dream come true. Dell ProSupport Plus sees system state problems and fixes them before they create havoc. It combines automated, predictive capabilities, accidental damage protection and 24x7 priority access to local ProSuport engineers. This means less downtime and more time to innovate and grow your business. Upgrade to the all-in-one, automated support package - ProSupport Plus.

 

 

 

 

Keep innovating by upgrading to ProSupport Plus:

 

	ProSupport Plus Feature Comparison	Base Hardware	ProSupport Plus
	Hardware support during local business hours
	24x7 priority access to hardware and software support	—
	Onsite repair after remote diagnosis*	—
	Onsite repair after remote diagnosis*	—
	Onsite repair after remote diagnosis*	—
	SupportAssist technology enable features:
	Automated issue detection, notification and case creation*	—
	Automated issue detection, notification and case creation*	—

Customers with 500+ systems covered by Dell ProSupport Plus will have access to a dedicated Technical Account Manager for issue resolution and montly reporting.

 

 

* Important information
SupportAssist not available on Linux, Windows 10S, Windows RT, Windows 10 CMIT Government Editor, Android, Ubuntu or Chrome based products, SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries. Onsite service not available on Chromebook 11 A35 and Venue 7, 8 and Pro tablets. Hard drive retention is not available on Chromebook or Venue tablets, except the Venue 11 Pro. See Dell.com/servicecontracts/global.